Delivery Information Worldwide
Lumian Srl delivers all over the world with DHL express courier within 24 hours of receiving the order.All our shipments are traceable and insured.
When the order is processed, it will be alerted by email of the dispatch.
You will also receive a tracking number with which you can check directly at the site of the express courier DHL, the delivery status of the package.
COSTS AND DELIVERY TIMES
Shipping costs are automatically calculated by the system and communicated to the customer before the purchase is concluded.
SHIPPING BY COURIER
Upon delivery of the goods by the courier, the customer is required to check that the number of boxes is the same as indicated in the transport document and the packaging is not damaged or altered, even in materials closure.
Any damage to packing and / or product or the mismatch in the number of items or information must be immediately reported by the client, putting the word "AGREE WITH RESERVE" on the delivery courier. In addition, the customer agrees to promptly report to (by sending a message via the "Contact") any eventual problems regarding the physical, correspondence or completeness of the products received.
The carrier provides an international customer service department to contact in case of problems with its delivery. For any further information please contact our customer service information.
INFORMATION FOR INTERNATIONAL BUYERS
- The delivery will be 'made by the end of the second business day after it is confirmed that the order / the first day available.
- For countries outside the European Union, custom duties are not included in the item price or shipping charges.
- Any customs fees (for countries outside the EU) are normally charged by the shipping company upon delivery.
- Not indicate, in the forms of the customs value of the goods lower than the real or indicate the products as "gift". Such practices are prohibited by law.
